UK SELT Simulator

Support

Last updated: 23 August 2026

Help with UK SELT Simulator — getting into your account, practice sessions, purchases, and your data.

Contact us

Email info@seltgo.co.uk. We aim to reply within two working days.

So we can help on the first reply, please include:

Please do not send your password. We will never ask you for it.

From inside the app

  1. Open UK SELT Simulator.
  2. Go to the Account tab.
  3. Tap the gear icon to open Settings.
  4. Choose Help & Support.

Common questions

I did not receive my verification code

The code is sent to the address you signed up with and expires after 10 minutes. Check your spam or junk folder, then request a new code from the verification screen. If nothing arrives, email us and we will confirm the address on your account.

The examiner is hard to hear

Turn the volume up with the side buttons during a session, and check the silent switch is off. If you are connected to Bluetooth headphones, audio plays through them rather than the phone speaker.

The app cannot hear me

UK SELT Simulator needs microphone access to run a speaking test. Grant it in your device settings under the app's entry, then start a new session. There is no text alternative — the exam is spoken.

Purchases and refunds

Passes are bought through the App Store or Google Play, so we cannot issue refunds directly. Request one from Apple at reportaproblem.apple.com, or from Google Play under your order history. If a pass was charged but not unlocked, email us and we will restore it.

Your data

What we hold and why is set out in our Privacy Policy. You can delete your account and its data at any time — see Delete your account.

About this app

UK SELT Simulator is independent practice software. It is not affiliated with or endorsed by UK Visas and Immigration, the Home Office, Trinity College London or LanguageCert, and results shown in the app are practice estimates with no official standing.